GXBank 4+

Hi, so far my experience using this app seems pretty seamless. Starting from account creation and fund in money and also transferring back and forth between accounts. Tried the QR pay one time and its working fine so far.

But I found some bugs after several days of usage.
1) “Your Insights” component especially on the total “Interest earned”. The calculation is wrong.

2) Which was due to wrong calculation on the total “interest earned” on the “Main account” and also each of the “Saving Pockets”. After further debugging I saw that the calculation doesn’t include the latest 2 days. eg: today is 14th April, the total was only up to 12th April.

3) The total amount on “Main Account” are not immediately reflected. Have to fully close/clear the app and open back to see it reflected. Use case: Register GXBank as main DuitNow account > received notification for CashBack rewards > Total on Dashboard not reflected on both “Total Balance” and “Main Account” component > Tap into “Main Account” > saw that the CashBack amount are in the transaction list > But the total of “Main Account” are not reflected > clear the app and open back the app > Total are reflected.

I forgot to check whether it’s reflected or not if we just close and left it in the background. I’m just gonna let you guys check on that part.

Hi! We're happy to hear that you're enjoying our app overall. We apologize for the inconvenience caused by the bug. Our team is already working on a fix, and we'll ensure a smoother experience for you in the future. 💜

So far I found out that this is the best bank. Recently GX Bank had add QR Payment. But I would like to suggest 2 more things. 1st is, hope you can make GX Bank support Apple Pay and others such as Samsung Pay and else. This would be an added advantage and benefit to the GX Bank customer and I believed most of GX Bank customers would love this feature to be added. 2nd is for any paywave such as debit card or QR payment or in future Apple Pay, if insufficient fund from main account, it will then deduct from saving pocket such as TouchNGo eWallet. 3rd is hopefully in future will have credit card available by GX Bank. Hopefully at least 1st 2 suggestions will be considered and make it happen as soon as possible. Happy to know about GX Bank and be GX Bank customer.

We truly appreciate your feedback! We will take your suggestions into consideration. Stay tuned to our social channels for any updates. 💜

In the petrol station, I selected the preset amount in the petrol pump and used the card for payment. But it earmarked the amount of rm200 and took several days to release. I have tested with my TnG Debit Card and it only deduct the exact preset amount and does not earmarked RM200 from the account. Hopefully GX Bank can do something about this, as it will be very convenient if only the preset amount debited from the account instead of earmarking RM200 from the account.

We appreciate your feedback! We will forward this to the relevant team.